Comtrol Rocket Port Manual do Utilizador descarregar pdf (Página 51)

RocketPort Series/RocketModem IV Driver User Guide: 2000564 Rev. A Troubleshooting and Technical Support - 51

Troubleshooting and Technical Support

This section contains the following topics:

• Troubleshooting Checklist

• Comtrol Utility on Page 53

- Installing the Comtrol Utility

on Page 53

- Using Port Monitor (PMon2)

on Page 55

- Using Test Terminal

on Page 58

• Before Calling Technical Support

on Page 63

• Technical Support

on Page 64

Troubleshooting Checklist

If you are having trouble with a RocketPort installation, try the following.

Note: Most customer problems reported to Technical Support

are traced to cabling

or network problems.

Issue Troubleshooting

Correct cabling?

Verify that you are using the correct types of cables in the

correct places and that all cables are tightly connected.

Refer to the appropriate RocketPort User Guide on the CD or

download the latest

version (Page 7) to verify cabling.

Correct Port

Addressing?

Verify that you are addressing the port correctly. In many

applications, device names above COM9 require the prefix

\\.\ to be recognized. For example, to reference COM20, use

\\.\COM20 as the file or port name.

Comtrol Drivers

Management

Console?

Verify that the RocketPort has installed using the Comtrol

Drivers Management Console to confirm that the adapter

displays. Install the device driver, if the adapter is not

displayed.

Verify the

Hardware?

Run the bootable diagnostics.

• The RocketPort EXPRESS/INFINITY is shipped with a

bootable CD that executes the hardware diagnostics. If

you cannot locate the CD, you can download and burn

the bootable Diagnostics CD.

•You can download and burn

a bootable Diagnostics CD

for the RocketPort and RocketModem (Universal PCI).

The appropriate RocketPort User Guide provides procedures

about running the Diagnostics.

Test the Port or

Ports?

Install the Comtrol Utility (Page 53) and use Test Terminal

(Page 58).

Is this the Latest

Driver?

See Checking the Device Driver Version

on Page 21.

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