Comtrol DeviceMaster NS-Link Manual do Utilizador descarregar pdf (Página 65)

DeviceMaster Driver User Guide: 2000595 Rev. A Troubleshooting and Technical Support - 65

General Troubleshooting

Note: If you have a spare DeviceMaster, try replacing the DeviceMaster.

General Troubleshooting

This table illustrates some general troubleshooting tips.

Note: Make sure that you have reviewed the Troubleshooting Checklist

on Page 64.

Correct port

addressing?

If using the NS-Link device driver with an in-house application,

verify that you are addressing the port correctly. In many

applications, device names above COM9 require the prefix \\.\

in order to be recognized. For example, to reference COM20, use

\\.\COM20 as the file or port name.

Is this the

Latest Driver?

See Checking the Device Driver Version

on Page 20.

Test the Port

or Ports?

Install PortVision DX (Page 10) and use Test Terminal (Page 79).

Comtrol

Drivers

Management

Console?

Verify that the DeviceMaster has installed using the Comtrol

Drivers Management Console to confirm that the DeviceMaster

displays. Install the device driver, if the DeviceMaster is not

displayed.

Enable

Verbose mode

Enable the Verbose Event Log feature on the Device General and

then reboot the system.

Issue Check

General Condition Explanation/Action

PWR or Status LED

flashing

Indicates that boot program has not downloaded to the

DeviceMaster.

1. If applicable, remove the NS-Link driver.

2. Make sure that you have downloaded the most

current driver from ftp://ftp.comtrol.com/dev_mstr/

rts/drivers/win7.

3. Install the driver and configure the DeviceMaster

using the MAC address. Make sure that you reboot

the system. Refer to NS-Link

Device Driver

Installation on Page 15 for installation

information.

Note: If the PWR or Status LED is still flashing,

contact Technical Support.

PWR or Status LED not

lit

Indicates that power has not been applied or there is a

hardware failure. Contact Technical Support.

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